Deliveries to Cairo and Alexandria take 24 working hours from pick-up, 48 working hours to Delta and Canal cities, and 4 working days to Upper Egypt.

We do not offer returns unless the item received is damaged.

Exchanges are only available for the same product in a different size, subject to availability.

We do not offer exchanges for different products.

To keep your Cleo Vivra pieces looking their best, here’s how to care for your machine-knitted garments:

🧼 Gentle Wash: Machine wash on a cold, delicate cycle with like colors. Use a mild detergent to protect the fabric.

🚫 No Tumble Drying: Lay flat to dry to maintain the shape and prevent stretching. Avoid wringing or hanging when wet.

🌤️ Keep Away from Direct Heat/Sunlight: Prolonged exposure to direct sunlight or heat can fade colors and weaken fibers.

🧺 Fold, Don’t Hang: Always fold your knits to avoid stretching—especially around the shoulders and straps.

🧵 Watch for Snags: Be mindful of jewelry or rough surfaces that can pull or catch on the knit.

Treat it with care, and your Cleo Vivra knitwear will stay flawless for seasons to come.